These SMS Terms & Conditions (the “Terms”) describe how RCMC Medical Center (“RCMC Medical Center”, “we”, “us”, or “our”) communicates with you via text messaging and the terms that apply when you opt in to receive SMS messages from us.
By providing your mobile phone number and opting in to our SMS program, you agree to these Terms, as well as to our website terms and policies where applicable.
Last updated: March 4, 2026
RCMC Medical Center provides SMS (text) messaging to communicate with patients and individuals who have voluntarily opted in to receive messages. When you enroll in our SMS program by providing your mobile phone number and consenting to receive messages, you agree that we may send you text messages related to our services, including but not limited to:
Messages may be sent using automated technology, including an automatic telephone dialing system, or similar technology. However, our SMS program is intended only for individuals located in the United States and may not be available in all geographic areas.
The number of SMS messages you receive will vary based on your interaction with our services, your treatment plan, and ongoing engagement with RCMC Medical Center. Message frequency may increase around appointment times, program milestones, or specific health or coaching initiatives you are participating in.
Message and data rates may apply to each SMS message sent or received, as determined by your mobile carrier and your individual plan. RCMC Medical Center does not charge a separate fee for SMS messaging, but you are responsible for any charges imposed by your carrier, including message, data, or other fees.
You may opt out of receiving SMS messages from RCMC Medical Center at any time. To stop receiving text messages:
Opting out of SMS messages will not affect your ability to receive other forms of communication from us (such as email or phone calls) that you have separately consented to, unless you request otherwise.
If you need help with our SMS program or have questions about your messages, you can:
We will do our best to respond promptly and address any issues related to your SMS communications.
By opting in to receive SMS messages from RCMC Medical Center, you represent and warrant that:
If you change or deactivate your mobile number, you are responsible for notifying us so we can update our records and avoid sending messages to a number that no longer belongs to you.
Our SMS messaging service is supported by most major U.S. mobile carriers; however, service cannot be guaranteed on all carriers or mobile devices. Delivery of SMS messages is subject to the effective transmission from your mobile carrier and is outside of our control.
RCMC Medical Center is not liable for any delays in the receipt of SMS messages or any messages that are not delivered, as delivery depends on your carrier’s performance and technical factors such as network coverage and compatibility of your device.
We respect your privacy. The information we collect in connection with our SMS program, including your mobile phone number and any related health or program information you share with us, will be handled in accordance with our Privacy Policy and applicable law.
To learn more about how we collect, use, and safeguard your information, please review our Privacy Policy, available through our website at www.rcmcmedicalcenter.com.
RCMC Medical Center takes reasonable physical, technical, and administrative measures to protect your information; however, SMS is not a fully secure form of communication, and you should avoid sending highly sensitive personal or medical information via text unless specifically instructed by your provider and you understand the associated risks.
We may update or modify these SMS Terms from time to time to reflect changes in our practices, legal requirements, or technical capabilities. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued participation in the SMS program after any changes become effective constitutes your acceptance of the updated Terms.
If you have any questions about these SMS Terms & Conditions or our messaging practices, please contact us:
Please do not include sensitive medical information in your initial inquiry. We will let you know if additional details are needed and how best to provide them securely.